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Knightsbridge
London

29 Beauchamp Place,
Knightsbridge,
London,
SW3 1NJ

Altrincham
Cheshire

11 The Downs,
Altrincham,
Greater Manchester,
WA14 2QD

Personal Details

Appointments cost £60 (Weekday or Saturday)

Privacy Notice

Introduction

We at Suzanne Neville Group Limited ("we", "us", "our") are dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, share, and secure your information when you visit our website to browse or purchase, shop in-store, or interact with us. We handle your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other relevant laws.

Please read this policy so you understand how we manage your personal data. 

For completeness we do not transfer your data outside the UK or EU and do not make automated decision making or profiling. 

Who We Are

We are registered in the United Kingdom, located at Winterfold House, Barhatch Lane, Cranleigh, Surrey, GU6 7NH. We are responsible as the data controller for your personal information.

In our corporate group we have the following companies – these are all Data Controllers registered with the Information Commissioners’ Office “ICO” with the following registration numbers:

These companies as separate data controllers will process the personal data in accordance with this policy. In order for each company to meet its contractual obligations they share personal data. For example, Usemore Limited makes the gowns but to do this it processes orders received by other companies. 

If you have any questions about your privacy, you can contact our Data Protection Manager at privacy@suzanneneville.com or write to us at Winterfold House, Barhatch Lane, Cranleigh, Surrey, GU6 7NH.

What Data We Collect

Depending on your interactions with us, we may collect:

  • Identity Data: Name, address, title and gender;
  • Photographs or other images which we may share on our website; 
  • Contact Data: Billing and shipping address, email, telephone numbers;
  • Transaction Data: Details about payments, orders, and purchases;
  • Technical Data: IP address, login data, browser type and version, time zone, location; operating system, and device information;
  • Measurements and other details denoting your physical appearance;  
  • Profile Data: Username, password, purchases, preferences, feedback; 
  • Information that you provide when you communicate with us by any means.

Please note that if you are part of the bridal party we may obtain your personal data from other members of the bridal party. We may also obtain your personal data from any representative, stylist or agent you instruct. In both instances, we are under no obligation to inform you, seek your consent or verify the personal data’s accuracy.   

Special Category Data

Please note that your physical measurements and other details denoting your physical appearance and photographic images you share with us whether for publication on our website or otherwise are likely to be special category data.   

How We Collect Data

We gather data in several ways:

  • directly from you – for example, when you make enquiries or make purchases, request marketing or contact us whether on your personal account or on behalf of others; 
  • from any representative, stylist or agent you instruct;
  • from other members of the bridal party;
  • automatically – through cookies and similar technologies as you browse our website.

How We Use Your Data

We use your personal data as permitted by law, including to:

  • Process and deliver your orders (whether placed by you or another member of the bridal party), manage payments, and collect money owed to us;
  • Manage our relationship with you, including notifying you of any changes to our policies;
  • Administer and protect our business and website (troubleshooting, data analysis, testing, system maintenance, etc.);
  • Comply with legal and regulatory obligations.

Legal Basis for Processing

Our processing of your data is based on:

  • Performance of contract (e.g., fulfilling your order);
  • Legal obligation;
  • Legitimate interests – for orders made for members of the bridal party who do not contract with us and dealings with any representative, stylist or agent you instruct; 
  • Consent – (if the personal data is not special category) the display of photographs on our website. 
  • For the special category data: 
  • to the extent that measurements and other information are regarded as special category data the wish for the data subject to share this information is the giving of consent by the data subject;  
  • any photographs or images are voluntarily provided to us and we process on the strict understanding that consent has been given by the data subject. We may post these on our web site.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your visit and preferences. For full details, see our Cookie Policy.

You can set your browser to block cookies, but this may affect site functionality.

Sharing Your Data

In addition to the sharing of data across our group, we may share your data with trusted third parties, such as:

  • IT and system administration service providers;
  • Website designers;
  • Delivery and logistics partners;
  • Third party payment providers;
  • Professional advisers;
  • Government bodies if required;
  • Analytics and search engine providers.

All third parties must protect your data and only process it according to our instructions.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy; or: 

  • if we sell any or all of our business to the buyer or a buyer acquires a controlling interest in the share capital of our corporate group;
  • to further fraud protection and reduce the risk of fraud.

Data Security

We use security measures to prevent your personal data from being lost, used, accessed, altered, or disclosed without authorisation. Only staff and partners who need the data will have access, and they are obliged to keep your data confidential.

If a data breach occurs, we will notify you and the relevant authorities if legally required.

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.

Data Retention

We keep your data only as long as needed for the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period depends on the amount, type, and sensitivity of your data, and legal requirements.

The use of photographs has no prescribed retention policy. If requested, we will immediately remove and delete the photographs. In the absence of that instruction, we will retain that data for as long as we chose to. The gallery of photographs will be regularly updated. When we update we will remove the existing photographs from the website. We will then delete those photographs and any copies. 

Your Rights

Under UK GDPR, you have rights regarding your personal data:

  • To be informed about how your data is used
  • To access your data
  • To correct incorrect or incomplete data
  • To request removal of your data ("right to be forgotten")
  • To restrict processing
  • To request data transfer (data portability)
  • To object to processing
  • Rights regarding automated decision making and profiling

If you wish to exercise any of the rights set out above, please:

  • contact our Data Protection Manager by email (see above); 
  • inform us of what personal data you require and why (this allows us to more quickly action your request and does not compromise your statutory rights); and
  • provide us with proof of identity and address.

Please note that we may refuse to:

  1. provide all or some of the requested information and, depending on the circumstances;
  2. comply at all if the request is manifestly unfounded or manifestly excessive. Manifestly unfounded includes making the request to further or escalate any dispute you may have with us. The right of access exists to allow you to verify our compliance with GDPR. 

You will not have to pay a fee to exercise any of these rights. However, we may charge a reasonable fee if your request is manifestly excessive or you request further copies. 

We try to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, it could take us longer than a month. In such cases, we will notify you and keep you updated.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and you may be notified by email. Please check regularly for any changes.